Technical Support
For product usage tutorials or more video information, please visit: https://www.youtube.com/watch/tutorialvideo
We have our own team of professional technical engineers, there are currently two engineers in the team.
Their duties:
- Inspect medical equipment and instrumentation;
- Provide troubleshooting and remote diagnostics of the product;
- Training and demonstrating machine operation;
- Provide customers with technical assistance by phone, email, or chat;
- Solving clients' technical problems.
Jackson
Degree Level: Bachelor's degree
Degree Field: Electrical engineering
Experience: 8 years
Key Skills: Professional, responsible, dedicated and problem-solving; familiarity with primary machine, probes, operating systems and hardware.
Frank
Degree Level: Bachelor's degree
Degree Field: Electronic information Science and Technology
Experience: 5 years
Key Skills: Interpersonal, problem-solving and listening skills; familiarity with primary machine, probes, and hardware.
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