This afternoon, the sales manager received a message from a Nigerian customer. A few short sentences showed his satisfaction with our after-sales service.
Although each product will undergo a series of inspections before shipment to ensure the performance, appearance, safety and other aspects of the machine’s quality. However, some customers will encounter some problems in use. And because of the distance, after-sales online technical guidance is particularly important.
After receiving this project of after-sales, our after-sales engineer Jackson contacted the customer as soon as possible to get the actual situation at first. Good after-sales service is premised on protecting the interests of customers, and Jackson knows this truth well. In this case, it is obvious that it is in the customer’s interest to restore the machine to use ASAP. Therefore, Jackson did not waste a bit of time, even working overtime until late at night to check the past data, and finally found a solution. In order to facilitate customers’ understanding, video connection and online guidance were adopted to finally make the machine resume operation.
All along, Dawei strives to provide customers with better services, attract customers with high-quality services, and retain customers with high-quality services.